You are the connecting force that brings stability to a team under pressure. At FrieslandCampina Professional, a world-class leader in high-value dairy and plant-based solutions, you will lead a Customer Care team of 14 professionals. The department is currently in a challenging reorganization phase, with processes being phased to Budapest. In this interim role, you will ensure the operational Order-to-Cash processes run flawlessly while acting as a people manager to motivate the team through this transition.
As the Customer Care Lead, you are the voice of the customer. You optimize the customer journey, manage KPI dashboards, and implement improvements in OTC and OTD processes. Your focus is on creating an inspiring environment that enables development and growth despite dynamic business priorities and the upcoming transition. You bridge the gap between commercial and supply chain partners, fostering a culture of continuous improvement.
Functie-eisen
You are an expert in customer care processes within the FMCG sector and carry the self-assured presence of a mentor. Your success factors for this assignment include:
- A Bachelor’s or Master’s degree, preferably in Supply Chain Management.
- Proven experience (at least 5 years) in leading and coaching teams during change management trajectories.
- In-depth knowledge of Order-to-Cash processes and relevant systems such as SAP (ECC/S4HANA), Celonis, and PowerBI.
- Fluency in English, both written and spoken.
- Strong analytical skills and the confidence to lead transformations across all organizational layers.
You understand the complexity of a reorganization and know how to strike the right balance between being result-oriented and showing empathy for the team.
Competenties
You possess the human skills necessary to make an impact in a team where emotions play a significant role. You are organizationally sensitive and know how to influence stakeholders at a strategic level. Through your drive and connecting qualities, you build a true relation of trust. You are a quick thinker who creates opportunities and acts decisively in resolving bottlenecks or escalations.
Arbeidsvoorwaarden
- A salary up to €5,500 gross per month based on 40 hours.
- An interim assignment from April 7, 2026, until January 6, 2027.
- 25 vacation days per year based on 40 hours.
- 8.33% holiday allowance.
- An attractive plus pension scheme.
- A monthly net allowance for internet, laptop, and mobile use.
- Unlimited access to the Randstad Professional Academy with over 5,000+ courses.
- A personal training budget for job-related education.
- Travel expense reimbursement.
- A referral bonus of €500 for each candidate you refer who starts at Randstad Professional.
- Diverse bonus schemes.
- The possibility for hybrid working.
- Personal guidance and a dedicated HR point of contact for your career and development.
Bedrijfsinformatie
FrieslandCampina Professional is a global player that sets standards in the food industry. With a rich cooperative history, they provide innovative ingredients to bakeries, restaurants, and hotel chains worldwide. Working at FrieslandCampina means making an impact on a scale that matters within an environment that constantly pushes horizons.
As a Randstad Professional, you are not alone during this assignment. You become part of our community of supply chain experts where knowledge sharing is central. We offer you the strategic backbone and personal coaching needed to be successful in this complex transition at FrieslandCampina and to take your expertise to the next level.
Does this role fit your expertise and ambitions? Apply before April 3, 2026. Interviews are expected to take place in the following week. We look forward to receiving your application!
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Randstad Professional. Heb jij een uniek talent? We ontmoeten je graag.