Are you ready to drive operational excellence at one of the world's largest dairy cooperatives? Join us as Senior Customer Operations Specialist and take the lead in transforming our automated processes to deliver better nutrition for the world while reducing customer effort
The Senior Customer Operations Specialist plays a strategic role in driving continuous improvement and customer-centric service delivery across a highly automated and complex supply chain environment. Operating within a functional team setup, this role focuses primarily on identifying, leading, and implementing initiatives that enhance service quality, streamline processes, and reduce customer effort. With deep expertise in end-to-end processes and system integrations, the Senior Specialist operates across multiple supply chains with varying lead times and service models. Approximately 80% of their time is dedicated to continuous improvement (CI), project coordination, and change management, while maintaining oversight of critical operational flows.
Key contributions of this role include:
• Leading CI initiatives that simplify processes, reduce manual interventions, and improve system reliability. Resulting in faster resolution times and lower customer effort.
• Managing medium complex projects and contributing to larger cross-functional programs that increase customer satisfaction and operational efficiency.
• Coordinating and executing end-to-end regression testing during system upgrades or changes to ensure process continuity and minimize service disruptions.
• Monitoring automated order, delivery, and invoicing flows (EDI, web portals, robotic processes) and driving structural improvements based on root cause analysis.
• Acting as a key liaison between Customer Operations, IT, and supply chain teams to align on system enhancements that directly benefit the customer experience.
• Providing expert support in handling complex customer and logistics inquiries, ensuring clear communication and proactive issue resolution.
As Senior Customer Operations Specialist, you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup, you dedicate approximately a big part of your time to continuous improvement, project coordination, and change management. You identify inefficiencies, lead optimization initiatives, and collaborate closely with IT and supply chain partners to bring new solutions to life.
You oversee automated order, delivery, and invoicing flows—detecting deviations, performing root cause analysis, and implementing structural improvements that reduce customer effort. You coordinate and execute end‑to‑end regression testing during system upgrades to safeguard business continuity and minimize disruptions.
In this role, you serve as a senior point of contact for complex customer or logistics inquiries, ensuring proactive and clear communication. You translate system and supply chain data into actionable insights, and you contribute to a high‑performing team environment by supporting colleagues, sharing best practices, and strengthening cross‑functional alignment.
Functie-eisen
- Bachelor + 8 years experience, Master + 5years experience
- Knowledge of Supply Chain within the FMCG (preferable experience within Customer Care, Sales Support, Logistics, Demand planning or something comparable)
- Experience within SAP+SALESFORCE are a plus
- Customer centric thinking (besides Customer Care/Sales support it can also be hospitality or somethting similar.)
- Familiarity with complex system landscapes, including ERP systems, customer integration platforms, and digital tools that support end-to-end order-to-cash processes.
- Good in Dutch and English, written and spoken: French a pre: big plus for Belgium market
- Once every two months, there is: One Saturday shift, which is slightly more than half a day (typically shorter than a full day), and One on-call duty during the same week.
Competenties
You are a proactive professional who thrives in a high-performing team. You possess strong analytical skills, allowing you to translate supply chain data into actionable insights. Your communication is clear and proactive, and you are comfortable acting as a senior point of contact for complex inquiries. You share best practices, support colleagues, and focus on strengthening cross-functional alignment.
Arbeidsvoorwaarden
What We Offer
· A high-impact interim position for 8 months at one of the world’s largest dairy cooperatives with the possibility of a permanent position at Friesland Campina
· Hours: 32 - 38 hours per week (Friday mandatory)
· Hybrid Working: A healthy balance with 2 days at our office in Amersfoort and 3 days from home.
· A salary between € 4500 and € 5000 gross per month based on 38 hours, depending on your knowledge and experience.
· A monthly Individual Choice Budget (ICB) of 8.76% of your salary for flexible use.
· 25 vacation days, with the option to include 5 days in your ICB.
· Full public transport reimbursement or a travel allowance of € 0.23 per kilometer.
· A sabbatical scheme (up to 12 months every three years).
· Flexible holidays, giving you the freedom to swap traditional holidays for days that matter to you.
· An excellent pension plan at ASR Cappital.
· Allowances for internet, phone, and a € 750 net budget to set up your home office.
· Unlimited access to the Randstad Academy with over 3,000 courses and personal coaching to fuel your career growth.
Bedrijfsinformatie
FrieslandCampina supplies consumer products such as dairy beverages, infant formula, cheese, and desserts to a large number of countries in Europe, Asia, and Africa. The company also supplies products to professional customers, including cream and butter products to bakeries and foodservice companies. In addition, FrieslandCampina produces ingredients and semi-finished products for manufacturers of infant formula, the food industry, and the pharmaceutical sector worldwide.
Are you the expert we are looking for? Please submit your CV before 28th of April. As the deadline for the initial screening at FrieslandCampina is April 28th at 14:00, we encourage you to apply promptly.
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Randstad Professional. Heb jij een uniek talent? We ontmoeten je graag.