As a MP Technical Support Engineer you’ll be responsible for providing quality solutions for complex technical disturbances to secure delivery performance of our advanced lithography system modules. MP scope includes all TWINSCAN modules within designated technical competency during build up of the module and TWINSCAN system.
Functie-eisen
- Support: second line trouble shoot support for volume production within our factory; As such, support the Execution teams and the Quick Response teams (QRT) – which are first line support - in the factory to secure progress.
- Trouble Shoot: solving (complex) technical escalations together with 3rd line support (D&E/Supplier/PE)
- Performing aftercare: point out structural problems to be solved structurally or to have a countermeasure
- Setup Containments: implement ad hoc containments to limit the impact for the next production shifts
- Solve & Prevent mindset: point out structural problems to be solved structurally or to have a countermeasure defined and implemented
- Execute Escalation management process: lead technical escalations in line with the Escalation Management process, securing the right stakeholders are involved to get the disturbance solved.
- Have a Quality & Problem Solving mindset: monitor the quality and timing of problems and their implementation, including technical realization; actively identify and contribute to initiatives improving the efficiency and quality of the Escalation Management process.
- Transfer knowledge: actively seek and transfer knowledge within the factory to increase solving power of the Execution and QRT teams. Actively seek and transfer knowledge with D&E to increase solving power of the TS dayshift team.
- Collaborate: work closely together with other support departments to secure effective problem analysis and continuity;
- Continuously improve the business: take the lead by executing plans, undertake the right actions on time; At times when there is no escalation, be proactive in identifying and implementing process and/or technical improvements.
- Are creative: focus on finding more solutions to one problem, and perceive the problem in multiple ways; Also think of ways on how to prevent the issue, solve the issue faster or how to ensure solving parties closer to production can solve the issue themselves.
- Multitask: even when multiple tasks are executed at the same time you deliver work with quality and respect delivery deadlines.
Competenties
- To help us tackle the technical challenges we face, you’ll need at least:
- A technical bachelor's degree, master’s degree with relevant work experience. Direction: Mechanical Engineering, Mechatronics, Electrical Engineering, Applied Physics, Automotive, Aerospace or any equivalent.
- Preferably 0-2 years of hands-on experience in a technical production environment;
- Experience with troubleshooting: analyzing problems, finding root-cause and determining solution;
- Knowledge of quality improvement methods;
- Knowledge and experience with (technical) project management;
- Experience in problem analysis of products and processes.
- Takes initiative, is goal oriented, is flexible
- Takes ownership, has a pro-active attitude
- Is prepared to travel in order to solve (potential) problems in the field.
- Has analytical skills, works in a structured way
- Is service minded, good communicator/presenter on different stakeholder levels, team worker
- Has a continuous improvement mindset
Arbeidsvoorwaarden
You will be working in the super flex roster with once every 4 weeks a working weekend. As compensation you will receive 2 compensation days (‘jump days’) in surrounding weeks and a shift schedule allowance. For escalations we expect you to travel to the customer’s site when the situation asks for it. If production requires it we can request you to do overtime or call out.
Bedrijfsinformatie
ASML Manufacturing introduces, produces and delivers leading edge lithographic systems, related products and services in a continuously changing market, on time, against competitive cost, with quality exceeding customers’ expectations. At Technical Support we provide quality solutions for complex technical disturbances to secure delivery performance of our TWINSCAN system modules. We value mutual respect, teamwork, ownership, a proactive attitude and a continuous drive to improve. We are committed to all our customers and we are proud to strive for world class operations while having fun. As a Module Production (MP) Technical Support Engineer you will work on the most amazing technology you’ll ever see. Watch the video below to learn more about ASML and the advanced lithography systems we produce
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Randstad Professional. Heb jij een uniek talent? We ontmoeten je graag.